Refund & Returns Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at corpuscaelum@gmail.com. Please note that a photo of the product will be needed, and after the review, If your return request is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including perishable goods, custom products, personal care goods (such as beauty products), hazardous materials, flammable liquids, or gases. We also cannot accept returns on sale items or gift cards.
European Union 14-Day Cooling Off Period
If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in its original condition with tags and packaging, and you'll need proof of purchase.
Refunds
We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since your return was approved, please contact us at corpuscaelum@gmail.com.
Shipping & Delivery Policy
Every Corpus Caelum order is prepared and dispatched with care. Please allow 3–5 business days for your order to be processed and delivered. We appreciate your patience as we ensure each product arrives in pristine condition, ready for your ritual.
Privacy Policy
Your privacy is important to us. For full details on how we collect, use, and protect your personal information, please read our Privacy Policy.
Terms of Service
Overview
Welcome to Corpus Caelum! By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our Services.
Orders & Cancellations
When you place an order, you are making an offer to purchase. Corpus Caelum reserves the right to accept or decline your order for any reason. Your order is not accepted until we confirm acceptance and process your payment. Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests after an order is accepted.
Prices & Billing
Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed. Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs, or import charges.
Intellectual Property
All content on our Services — including trademarks, text, images, graphics, and video — is owned by Corpus Caelum or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.
Contact Us
For any questions about these policies, please contact us at corpuscaelum@gmail.com.